Knowing a little of what you've said in private messages, history with other applications, and what you have described above -- I *suspect* it's because your wife immigrated some years ago with a maiden name. The way Canada's governments manage the maiden name situation is to create an 'Also Known As' record. That's not the actual identity record of the person -- just the person is now using one or the other name.Have any of you ever sent a Document via The online services web form and keep getting back from CIC a email stating that its not the same info they have on file and to resend the information again ??? .. I have been trying to send 2 documents this will be the 3rd time trying to get these Documents sent to CIC,, Now On the email conformation from CIC I noticed that the space for my DOB keeps changing to my wife's DOB after its been sent to CIC,, what the heck grrrrrrrrrrrrrrrrrrrrrr ,,
Also every email my wife has received from CIC, only uses my wife's 1st and last name.. Our Applications and her passport has her last name with a - then my last name, why do they send emails with only her maiden name and not her married name.. Iand which do I use when filling out the webform.. the Married last name or her Last name as on the emails from CIC ?
I hope im clearly explaining this lol sorry if not !
At least, my Software Engineer mind thinks that's how they've structured this. Further to this thought, the implementation of the web services are likely using the actual record and not also searching the AKA records. For mail merges (where they have template mailings), they could use either/or/both.