is it even possible to get through to an agent by phoning anymore? it seems in the past it was, but lately it always goes to the "we can't connect you to an agent" recording. It takes a long time just to get to that recording, so unless you have nothing better to do than sit on the phone all day pressing buttons and calling over and over and over and over, I don't see any hope in actually getting through to talk to anyone (and anyways, the recording of your status pretty much spells everything out anyways, "we are processing your background check" etc..... probably no reason to bother them by calling anyways if the staff is actually working on cases rather than wasting time talking on the phone telling us the exact same things we already can get on ecas, I bet if one actually were to get through they would just say "we are processing your background check")
I fear that the border jumpers that we are reading about that are crossing by the thousands are taking away resources that would have been helping finish the cases that have gone through proper channels and have been waiting over a year, it is like the system is in a standstill from the perspective of a lot of us
anyways, that is my vent for the day, another week going by with zero progress