Ibaadat said:I just called CIC and they mentioned to me that no additional documents from my side but they are doing internal investigation ...
When you called, which prompts do you select and when agent comes on phone, what did you say? I have been waiting with no updates so I tried calling CIC a few times, but no agent is willing to take my file # and look into it. They just say wait to hear back from us or check e-cas. I also mentioned that I moved recently so I want to ensure no mail was missed but they just referred me to address update link. Can someone pls advise how can I initiate the convo to make them check my file and provide some info.
You can tell them ECAS doesn't work for you and you need to update your address.