Hope this helps clarifies your doubts :
1) Receive ITA. Complete the ITA profile to obtain your customized document checklist for your PR application
2) Save the ITA letter and personal checklist as a pdf file. Note that ideally the checklist would show that you require a Singapore Police Certificate
3) Go to
https://eservices.police.gov.sg/content/policehubhome/homepage/certificate-of-clearance-hub.html
4) Since I am not in Singapore and I am not a Singaporean citizen, I selected the "Appeal by Non-Citizen to apply for COC" and "Login with FIN" options
5) Make sure you have your old NRIC number. It's the identification number they assigned to you on your Work/Student Pass.
6) Complete the appeal form, upload a photo, submit any supporting documentation they ask for (Front and back of your card as jpg, ITA letter as pdf, etc. etc.). Submit
7) Wait for an e-mail to tell you your appeal has been approved (3-5 business days). The e-mail will have the Appeal number on it and a Fingerprinting Form. You will need this (it looks like APP/00000000/0000
8) Go back to the website/click on the link in the e-mail and select the "Apply for Certificate of Clearance" and "Login via FIN" options
9) Complete the form again and pay the fee with any major credit card.
10) Wait for an e-mail to tell you your application was accepted. They will give you your application reference number (#00000000) and tell you where to submit your physical fingerprints along with a Payment Receipt. You will need to mail in both fingerprints and the receipt to the provided address.
11) Go and get your fingerprinting done at a legitimate place
12) Mail in all required documents to the provided address (I recommend courier or other mailing service with tracking numbers)
13) Wait for the decision and final COC in your mail (They use snail mail and not courier services) - Would recommend to get it delivered to a local address
My timeline with regards to SG COC:
- Oct 12/2023 : obtain ITA
- Oct 15/2023: submit an appeal for Singapore COC as a non-citizen & non-pr
- Oct 21/2023 : receive appeal approval
- Oct 22/2023: applied for COC and made payment
- Oct 23/2023: obtained e-mail confirmation and payment receipt
- Oct 25/2023 : obtained fingerprints and mailed to Singapore
- Nov 15/2023 : confirmation of completeness of documentation from Singapore
- Nov 17/2023 : confirmation of mailing of COC - gave my friend's local sg address