Thanks for sharing! This is great as it provides some more insight in to the application but doesn't help improve my hopes of a faster processing.
I have been in Canada nearly a decade, didn't leave the country for a single day, never committed any crime, always paid taxes and have overall done everything right towards the path to citizenship but yet the paper pushers find my application to be non-routine and it's taking forever.
Covid just sounds like another excuse as IRCC never went through any job cuts but just reallocation of resources while operating with a set budget. Govt. Offices are the same no matter what country you are in.
Thanks for reading my rant. Lol