Oh wow! I'm so happy for you. I pray your security starts soon too. I'll definitely try calling them again. Did you receive any GU when your criminality passed?Then try calling them and see if any change in status.
Mine wasn't started either until 2/5, but as of 2/22 I had my eligibility is recommended pass, med/bio passed, criminality passed, security not started. AOR: 11-Sept, VO: Ottawa