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CIC call center (888-242-2100) is super busy and I can't talk to an agent the system disconnects after a message. When is the best time to call them?
 
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CIC call center (888-242-2100) is super busy and I can't talk to an agent the system disconnects after a message. When is the best time to call them?
I called at 7 am est(Toronto time) and got thru after a 30 min wait
 
We are in same time zone but aren't they suppose to start at 8:00 AM local?
They are available one hour earlier and later than the posted time...i am not sure what time zone they are catering to.
 
Hi everyone
So today is the second time I got a ghost update on gckey that my application/profile has updated but it was still the same nothing changed in reviewing the eligibility or anything
 
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CIC call center (888-242-2100) is super busy and I can't talk to an agent the system disconnects after a message. When is the best time to call them?

Someone recently mentioned that at start of the call recording when it says 'if you received a letter to make an appointment for your confirmation of permanent residence press 2227' and if you actually press the '2227' rather than using the normal way, you will get to an agent quickly.

Maybe try that?
 
Someone recently mentioned that at start of the call recording when it says 'if you received a letter to make an appointment for your confirmation of permanent residence press 2227' and if you actually press the '2227' rather than using the normal way, you will get to an agent quickly.

Maybe try that?

Thanks, I have read that comment too but I would rather not going through that as it is not related to my request so the agent may not collaborate properly.
 
Thanks, I have read that comment too but I would rather not going through that as it is not related to my request so the agent may not collaborate properly.

I think the call centre is still the same, it's just that the system prioritizes based on what options you choose.

As for the agent, I think they're just picku in general. I have only called once, end of Feb, since submitting the file and the agent refused to give me info on it, stating it hasn't been 12 months yet. I had to point out a few times that I'm a representative on file for both sponsor and applicant and have no ECAS access. So either fix my access or give me the info I called for.
 
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I think the call centre is still the same, it's just that the system prioritizes based on what options you choose.

As for the agent, I think they're just picku in general. I have only called once, end of Feb, since submitting the file and the agent refused to give me info on it, stating it hasn't been 12 months yet. I had to point out a few times that I'm a representative on file for both sponsor and applicant and have no ECAS access. So either fix my access or give me the info I called for.

That's bad. You have right to get in touch with the progress of your file.