OK! So I stubbornly called the call centre back and reached another rep. This one was able to actually
"open" my case and found an issue. Hallelujah!
Apparently, in my portion of the Application (IMM0008) I have my wife's address, which is where I am at the moment, as the mailing address for correspondence, and my US address as my residential address (filed outland). And that was the hold up!!!! We apparently failed to file and include the Use of a Representative form (IMM5476) because I have her address listed. GAH!!! She's obviously my sponsor! IDK, rookie mistake?
Anyways I'm sure there's a rrreally good reason why they needed that to be clarified so I'm just going to re-organize everything and re-send it today. :
Here's praying that that was all it was.
GUYS thank you so so much for your input and guidance. You've all been a God send. Sorry for venting and I hope this topic will help the next poor soul that gets stuck in our situation. I'll keep you updated, wish me luck!