Request new photographs for PR Card after landing - add your case here

[Tet83]

Landed on Feb 20th.
New photo request on March 19th.
Photos sent with express post March 20th.
Received in Sydney on March 22nd.
Application approved and card mailed on March 22nd.
PR card received in Toronto on March 27th.... with my first "rejected" pictures... I really don't know what happened there :/

 

[pinkberries]

Landed on: Feb - 13
New Photo request: March 16
New Photo confirmed deliver: March 20
Application approved and PR card issued: March 25
PR received in the mail: March 29th

 

[Hmstr]

Got request for new photos on Friday afternoon. The luck I’m having. The photos I provided were taken only two weeks ago too.

 

[Hmstr]

Hi everyone,

I hope someone could help me with this.

I got a request for new photos ten days ago which I have responded and the photos were delivery a week ago. However, I received another email requesting new photos today. Is this because my newly sent photos also failed the specifications or is it something related to the first request? Should I ignore it since I have already sent two photos or should I send two more photos?

Thank you.

 

[Veer91]

Hello everyone,

Guys need some help,
Landed on Feb 5 and was waiting for Pr card.
Today I just got a request letter to send new photos which is fine
But they also requested to send copr copy and passport bio page copy.

Why are they asking for copr and passport copy, they should have the one from the landing officer right?

 

[Zearus]

Hi all,

my PR was approved and got COPR after landing.
they asked for new photos
i resubmitted photos on may 8th 2019.
i checked ecas and all i see is my name, my home address and my mailing address. i do not see any status link although it say " If you want to see the details of an application, click on the underlined status. " there is no link

how do i check the status and when can i expect to get my PR card
what is ghost update ?

 

[Sia Shah]

Hi I am really worried I am a primary applicant and have received the Pr card but my husband has got photo request we got to know this from the agent on 29th may 2019 but we have not received any letter for the same.
The agent told us that the letter is send on 28th April 2019. But we have not received it. We send the photo on 29th may itself. I m worried now what will be the outcome of this.

 

[Afthabaziz]

Just thought I'd add my experiences with new photo requests. About two months after landing, I got a message in my CIC account stating that my photos (taken at a local Walgreens in Boston) had been rejected, and I needed to send two new ones within 30 days. The reasons for rejection were not given.

After consulting with a local photographer who specialized in Canadian photos (Albert's photo studio in Waltham, MA), I found out that I made the mistake of wearing a white shirt (with light blue stripes) in the photo. These tend to blend with the white background and usually get rejected. So I took a new photograph at that new location with a back jacket on. The person guaranteed that it would work this time, as she had done hundreds of photos for Canadian PR card and passports (and it worked!!!!).

My second concern was, would CIC accept photos mailed from outside Canada, i.e. Boston? Would they have an issue mailing it to a Canadian address while I was away? Only one way to find out => I mailed it directly from my US address. Turns out they couldn't care any less about where the new photos are mailed from.

My third concern, would my PR card application be pushed back to the end of the wait list, i.e. another 60 days of waiting? No. The new photos were processed about 2 weeks after their receipt and my PR card was mailed within a month after the request.

Hope this helps clarify some concerns.

Hello!

On my photo retake letter, I was asked to provide an address, but I had already provided an address at the immigration when I landed. Any thoughts?

 

[wangyueleng]

Finally I got my pr card and finalize this journey.
June 8: Landed at Thousand Islands bridge, ON
June 8: (Linked PR card application to myGCKey)
June 19: Received notice requires retaking my photo.
June 19: Retook photos and sent to Sydney, NS.
June 24: photos Delivered.
June 27: PR card issued (Known from my cic account).
July 3: Received.

 

[wangyueleng]

Hello!

On my photo retake letter, I was asked to provide an address, but I had already provided an address at the immigration when I landed. Any thoughts?

If the letter you received already have your address information. You dont need to provide your address, I think. BTW, I did not provide.

 

[Afthabaziz]

If the letter you received already have your address information. You dont need to provide your address, I think. BTW, I did not provide.

Hi! On the photo resubmission letter, there was no address. Even though I had provided the address at the immigration when I landed.

 

[wangyueleng]

Hi! On the photo resubmission letter, there was no address. Even though I had provided the address at the immigration when I landed.

Thats strange. Because the photo request letter I received contains my address. In your case, you probably should provide your address again.

 

[Ntveer]

Finally I got my pr card and finalize this journey.
June 8: Landed at Thousand Islands bridge, ON
June 8: (Linked PR card application to myGCKey)
June 19: Received notice requires retaking my photo.
June 19: Retook photos and sent to Sydney, NS.
June 24: photos Delivered.
June 27: PR card issued (Known from my cic account).
July 3: Received.

Hi, how did you know that the photos were received. Is it by calling up the ircc or is there any other way?
If calling up the ircc is the only option, can someone please let me know what are the exact options to use.

 

[schilz]

Hi, how did you know that the photos were received. Is it by calling up the ircc or is there any other way?
If calling up the ircc is the only option, can someone please let me know what are the exact options to use.

When you mail them to IRCC you can use delivery with tracking from Canada Post, and that tells you when the envelope was delivered

 

[annfoo241]

Strongly advise everyone who has been asked to re-submit photos with no explanation as to why, to just call IRCC and speak to someone. Their processing office is inept, as far as I can tell their requests for new photos are often in error. In total, I submitted 3 sets of photos. Each time I was asked to re-submit, I was not told what the problem was. Finally called them to ask specifically what was wrong with the photos so I could make sure they were done properly. They put me on hold for about 15mins while contacting the processing office, when they came back, they replied 'There's no need to re-submit photos, the processing office have confirmed they have your photos." Got the PR card a week later. In total, took me 6 months after landing to get the PR card. This apparently happened to a lot of people, but seems the only way to break the cycle of ineptitude is to call and speak to someone. Good luck.