I would suggest you to call them again and again untill they do not solve your problem . If they do not send you by regular post then they should email you. That has happened to me too they dint send my Aor but i called them several times then finaly they sent me through email.Taminaos said:Thank u very mush sherry for ur reply.
I called them last week, they said they do not sent a letter which is very weird!!! I dont even receive emails from them and check my spam, but always nothing!! It kind of makes me worried!!