I have just read this whole thread! So frustrating that so many people who are just trying to get back to their Canadian homes have to go through this madness.
I applied for a PRTD about a week ago and now when I log in, the view button is greyed out, it says submitted but with the return reason as ‘primary identification not provided’. Again I haven’t received any emails from them and I have no way to know how to rectify the application, especially if I can’t click on anything. I pray it’s a glitch but there is no way of knowing! So impossible