Interesting... apparently they busy processing applications that were received before 24 December 2019. Wow.
The parts in bold: I am hoping this means they can see my file (or application), and they would not include this if they can't see anything.Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and the application is not available in our system at this time.
However, rest assured that this situation is normal since the responsible office is currently processing applications received before December 24, 2019.
When an application is received by IRCC, it can take several weeks before the processing begins. There will be no record in the system until the processing has begun.
- For applications submitted to an overseas visa office:
- you will be able to access the status of your application through e-CAS once it has been entered into our system and you have received correspondence from the visa office.
For this reason, the information you provided cannot be added to your file.
Importantly, due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however, processing times are affected and any disruptions caused by COVID-19 may not be reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We thank you for your patience during this difficult time.
We hope the information provided is helpful in assisting you with your enquiry.