Try calling around 7:53. U will reach hit "0" to talk to an agent around 8:01. Delay a little if u have not hit 8:00 mark. That's the sweet spot. I try around 3 p.m. Its hit or miss 50-50.What are the options that you key in to talk to the agent? I cannot get through one when I call them anytime between 8 AM - 4 PM. Its been 5 months already.