Hello,
I just found this forum looking for something on a different topic. Hopefully, you were able to navigate your way through the online site. If you were successful, maybe someone will benefit from the information I provide.
The site doesn't track what documents you upload, so you have to follow the guide and make sure you have the following:
- Proof of Residency ( 2 different versions, however, you can only upload one document. Should you need to upload more than one, use the "other" option and you can upload as many as needed.
- Provide Official ID or Passport
- Provide Legal Identification (ie, a driver's license)
- The Documents Checklist
In addition to all of the above, when you make ANY changes to the file, such as uploading a new document, you must re-certify the document before submitting.
I hope this helps someone, I spent about 2-3 hours trying to figure it out.
Best of luck and best wishes!