I have experienced this. I would recommend you initiate your call at 7.55 am & you will get thru.Hi everyone, thanks for all the updates. I am so frustrated. My wife and I both applied to have our PR cards renewed.
Application received July 18th 2020
AOR received October 21st 2020.
She has received her card 20 days ago (the status showed COMPLETED on her profile). Mine is still showing DECISION MADE and nothing else, and now when I try calling to know more info, there are no agents to pick up the call. I've tried multiple times...
From my experience, they would take action on your application on the 60th day since it went into decision made. I guess their system will flag/escalate if the application is in the status of Decision Made for more than 60 days.
But you keep calling them start of every week. Send web inquiry form every week as well. This is what we did.
Keep us posted.