position technical support

[Konan1982]

hello all,
My position is technical support but it is not related to computers, hardware or software .. it is related to appliances .. so i am working with LIS Canada and LIS USA also some specific web-sites as Bosh , Samsung, LG, Frigidaire etc to get the needed part numbers and to attach it to work orders.. Servise Request are booked through NPSS system but .. I do calls to customers but usually 3-4 or 5 times a day .. but i dont receive calls from customers.. Also it is bilingual position ..

Now, in web site it shows technical support - call center..

is that going to be ok?
any suggestions

 

[iam_toby]

NOC 2282 clearly states:

2282 User support technicians

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

Nothing mentioned that NOC 2282 jobs support appliances, as this is a different job.

Like I already said in my PM,

http://www30.hrsdc.gc.ca/NOC/English/NOC/2006/Profile.aspx?val=1&val1=7332

or

http://www30.hrsdc.gc.ca/NOC/English/NOC/2006/Profile.aspx?val=2&val1=2242

Are closer to appliances support.

 

[Konan1982]

NOC 2282 clearly states:

Nothing mentioned that NOC 2282 jobs support appliances, as this is a different job.

Like I already said in my PM,

http://www30.hrsdc.gc.ca/NOC/English/NOC/2006/Profile.aspx?val=1&val1=7332

or

http://www30.hrsdc.gc.ca/NOC/English/NOC/2006/Profile.aspx?val=2&val1=2242

Are closer to appliances support.

But I dont fix appliances .. noc 2242 is about fixing appliances but my position is just technical support that is written on my pay stub ..

 

[Konan1982]

I think 7332 is closer to my job.. as 3 job duties are same ..

is it B?

 

[iam_toby]

I think 7332 is closer to my job.. as 3 job duties are same ..

is it B?

Yes, 73XX NOCs are skill level B. Here's a list:

Major Group 73
Maintenance and equipment operation trades

730 Contractors and supervisors, maintenance trades and heavy equipment and transport operators
731 Machinery and transportation equipment mechanics (except motor vehicle)
732 Automotive service technicians
733 Other mechanics and related repairers
736 Train crew operating occupations
737 Crane operators, drillers and blasters
738 Printing press operators and other trades and related occupations, n.e.c.

[Source: http://www5.hrsdc.gc.ca/noc/english/noc/2011/html/Matrix.html ]



Not sure if telephone support falls in a skilled occupation in that field tho.

 

[MrB]

So post your job duties, so we can see what category you fall into.

hello all,
My position is technical support but it is not related to computers, hardware or software .. it is related to appliances .. so i am working with LIS Canada and LIS USA also some specific web-sites as Bosh , Samsung, LG, Frigidaire etc to get the needed part numbers and to attach it to work orders.. Servise Request are booked through NPSS system but .. I do calls to customers but usually 3-4 or 5 times a day .. but i dont receive calls from customers.. Also it is bilingual position ..

Now, in web site it shows technical support - call center..

is that going to be ok?
any suggestions

 

[Konan1982]

•Consult customer or refer to work order to establish nature of the appliance malfunction

•Refer to schematic diagrams or product manuals and disassemble appliance using hand tools

•Prepare estimates and written accounts of work performed

those duties are close what i do , but that is 7332, i cant figure out it that eligible ?

 

[iam_toby]

•Consult customer or refer to work order to establish nature of the appliance malfunction

•Refer to schematic diagrams or product manuals and disassemble appliance using hand tools

•Prepare estimates and written accounts of work performed

those duties are close what i do , but that is 7332, i cant figure out it that eligible ?

But you don't actually repair the appliances, right?

 

[Konan1982]

Yes, 73XX NOCs are skill level B. Here's a list:

[Source: http://www5.hrsdc.gc.ca/noc/english/noc/2011/html/Matrix.html ]



Not sure if telephone support falls in a skilled occupation in that field tho.

ok i almost had heart attack , and i am on my working place.. I ll attach exacly my job duties .. supervisor may catch me now..

 

[Konan1982]

But you don't actually repair the appliances, right?

no, I dont repair , and dont go out..just tech support

 

[iam_toby]

no, I dont repair , and dont go out..just tech support

Then NOC 7332 doesn't match either, as said NOC describes repair technicians, and not a telephone support person.
Can't seem to find any matching NOC in the matrix. Maybe someone else has more luck.

 

[Konan1982]

Then NOC 7332 doesn't match either, as said NOC describes repair technicians, and not a telephone support person.
Can't seem to find any matching NOC in the matrix. Maybe someone else has more luck.

maybe should i talk to HR and ask them to give me NOC?

I am at actually at call center ..

 

[shinghotra]

maybe should i talk to HR and ask them to give me NOC?

I am at actually at call center ..

yeah thats your best bet,

but dont file under 2282, your job duties are not even close to that noc..

 

[iam_toby]

maybe should i talk to HR and ask them to give me NOC?

I am at actually at call center ..

Yes, ask them if they maybe know the NOC.

 

[Konan1982]

Yes, ask them if they maybe know the NOC.

I asked HR, she gave me number, 22716 .. They dont know anything about it..