position technical support

[Konan1982]

Here are my Major Duties..

1 Provide technical support to Field Service Technicians and authorized service contractors to improve first time completes and reducing IW ( in warranty) and PA parts cost by receiving and responding to technical queries/ issues , conducting pre-edit, ordering replacement parts, rescheduling appointment as required and notifying customer of any changes. Complete and maintain all appropriate documentation and records in accordance with Sears Canada policies and procedures (55procent)

2 In conjunction with Technical Support Lead, participate with diagnostic assessment, using fault code, service flashes LIS and databases to resolve issues (30 procent)

3 Keep current with product knowledge, technical information and share best practices (10 procent)

4 Perform other duties as required (5 procent).

Here are my duties, i do also some other minor stuff..and my position is bilingual..

Any ideas , guys..

 

[Konan1982]

As to me, it is a combination of 2282 and 7332..

I work at Sears call center, on my pay stub it is written technical support associate , Sears call center..

Kinda confused, 7332 couple job duties are similar ..

 

[iam_toby]

As to me, it is a combination of 2282 and 7332..

I work at Sears call center, on my pay stub it is written technical support associate , Sears call center..

Kinda confused, 7332 couple job duties are similar ..

Guess that's the closest NOC for call center positions:

http://www5.hrsdc.gc.ca/noc/english/noc/2011/Profile.aspx?val=6&val1=6552 But it's not eligible under the CEC class.

 

[Konan1982]

Guess that's the closest NOC for call center positions:

http://www5.hrsdc.gc.ca/noc/english/noc/2011/Profile.aspx?val=6&val1=6552 But it's not eligible under the CEC class.

But none of these duties i do..and my title is technical support associate..

Customer service representatives in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
Information services representatives provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

 

[Konan1982]

SINP screwed me two times and now i am having hard time with CEC..

 

[Konan1982]

Guess that's the closest NOC for call center positions:

http://www5.hrsdc.gc.ca/noc/english/noc/2011/Profile.aspx?val=6&val1=6552 But it's not eligible under the CEC class.

Iam_toby how about this Example Titles

call centre agent – technical support
client support representative – systems
computer help desk representative – systems
computer help desk supervisor
hardware installation technician
hardware technical support analyst
help desk technician
software installation technician
software technical support analyst
systems support representative
technical support analyst – systems
technical support supervisor
user support technician

 

[Konan1982]

any suggestions guys, I am really confused as my title is eligible but my duties not eligible, to be honest i dont know which NOC code best suites my job.. it is not 2282 or 2242 , 7332 neither 6552..

maybe it is 1221?

 

[CEC2013]

any suggestions guys, I am really confused as my title is eligible but my duties not eligible, to be honest i dont know which NOC code best suites my job.. it is not 2282 or 2242 , 7332 neither 6552..

maybe it is 1221?

If I may jump in here. Pardon my ignorance, as I havent read the entire convo....but I'd like to point out that CIC is basing there decision on your duties, not your title. In addition, more recently, we have seen them referring to the main statement as well. So, your duties are not meant to match word for word, cuz then everyone would do that. People have actually been put on review because of copy/pasting. If you duties coincide with a particular NOC and it fits the main statement of purpose, then go with that NOC.

And to finish off, if you are truly in a predicament on what to do...I would suggest shooting HRSDC an email and ask them what NOC they think this is. I did the same. The email is noc-cnp@workingincanada.gc.ca .

I wrote something like: can you please confirm that the following information meets the parameters of NOC bla bla. You could do something like: can you provide advice on an appropriate NOC to use. And then just list out everything as is in your reference letter. You wont be able to use this in your app, since its not official. But you will have a better idea.

Good luck!

 

[ETguru]

NOC Code Query

My NOC code is 2281.Pls help me with skill category (0,A,B) and also if this comes under professional or managerial class ?

 

[Konan1982]

If I may jump in here. Pardon my ignorance, as I havent read the entire convo....but I'd like to point out that CIC is basing there decision on your duties, not your title. In addition, more recently, we have seen them referring to the main statement as well. So, your duties are not meant to match word for word, cuz then everyone would do that. People have actually been put on review because of copy/pasting. If you duties coincide with a particular NOC and it fits the main statement of purpose, then go with that NOC.

And to finish off, if you are truly in a predicament on what to do...I would suggest shooting HRSDC an email and ask them what NOC they think this is. I did the same. The email is noc-cnp @ workingincanada.gc.ca .

I wrote something like: can you please confirm that the following information meets the parameters of NOC bla bla. You could do something like: can you provide advice on an appropriate NOC to use. And then just list


out everything as is in your reference letter. You wont be able to use this in your app, since its not official. But you will have a better idea.

Good luck!

Interestingly, immigration officer defined my NOC Code as 2242 ..I was surprised..but anyway applied under PNP for now, and also ll be filing CEC on Feb2014..

 

[iam_toby]

Re: NOC Code Query

My NOC code is 2281.Pls help me with skill category (0,A,B) and also if this comes under professional or managerial class ?

Skill Level B.

 

[CEC2013]

Re: NOC Code Query

Skill Level B.

Second that!