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Portal 1 Email Not Received

ags98

Newbie
Jun 7, 2024
7
0
My spousal PR application was approved for all stages on June 11. When I called IRCC today, they told me they already sent the Portal 1 email last week, but I haven't received any email from IRCC regarding the PR portal.

Is anyone else facing the same situation? How long did it take till they resent the P1 email?
 

Charlamanderxxxx

Hero Member
Jun 27, 2024
335
143
Toronto
Category........
FAM
My spousal PR application was approved for all stages on June 11. When I called IRCC today, they told me they already sent the Portal 1 email last week, but I haven't received any email from IRCC regarding the PR portal.

Is anyone else facing the same situation? How long did it take till they resent the P1 email?
Hi there,

The same thing happened to me. They mentioned the email was sent on Monday, June 17, and until now, I haven't received anything. They suggested we wait 5 business days. I called again on Monday and to date, nothing has been sent. I called multiple times, but there have been no updates. Additionally, the system is down today. Are there any updates on your side? Thank you.
 

Charlamanderxxxx

Hero Member
Jun 27, 2024
335
143
Toronto
Category........
FAM
Cool. What do you mean by 'directly'?
Hi, during my call with the IRCC agent, I was confirmed that the P1 had definitely been sent to me. I then asked which processing office was handling it, and they informed me it was Etobicoke. So, I sent an email to the Etobicoke office with the information they would usually ask for when they send P1 to us. Something like..

Dear Sir/Madam,

I hope this message finds you well.

I am writing to inform you that a few weeks ago, an IRCC call center agent informed me that a correspondence email regarding the PR Portal was sent to me on Monday, June 17. After waiting five business days without receiving the email, I called again on Monday, June 24, and requested that the email be resent. After that, I called IRCC again on Friday, June 28, and was assured that the email would be sent to me this week. However, as of today, Thursday, July 4, I have not received any correspondence regarding access to the PR Confirmation Portal from IRCC.

Kindly note that, according to my Application Status Tracker, all stages of my Permanent Resident (PR) application have been successfully completed, and a Confirmation of Permanent Residence (COPR) number has been displayed since Friday, June 14.

I was advised that the IRCC office handling my virtual landing is the Toronto (Etobicoke) office. Therefore, I would like to try sending this email to the appropriate office to proceed with the request. For your convenience, I would like to provide my relevant information for the PR Confirmation Portal to help you gather the information required and avoid further delays in progressing to the next steps.

NAME
DOB:XX
Application No.:XXXX
Email:XXXXX
____________________________________________________

Email address I would like to use: XXXXXXXXXXXX
- I am choosing Option A

Primary Applicant - Myself

 Name as it appears on your passport:
 UCI:
 Personal email:
 Original entry date (YYYY/MM/DD):
 Date of last time you entered Canada (YYYY/MM/DD):
 Location of last entry:
 Are you currently inside Canada (yes or no):
 

CanGoldDigger

Hero Member
Feb 17, 2024
949
228
Ottawa
Hi, during my call with the IRCC agent, I was confirmed that the P1 had definitely been sent to me. I then asked which processing office was handling it, and they informed me it was Etobicoke. So, I sent an email to the Etobicoke office with the information they would usually ask for when they send P1 to us. Something like..

Dear Sir/Madam,

I hope this message finds you well.

I am writing to inform you that a few weeks ago, an IRCC call center agent informed me that a correspondence email regarding the PR Portal was sent to me on Monday, June 17. After waiting five business days without receiving the email, I called again on Monday, June 24, and requested that the email be resent. After that, I called IRCC again on Friday, June 28, and was assured that the email would be sent to me this week. However, as of today, Thursday, July 4, I have not received any correspondence regarding access to the PR Confirmation Portal from IRCC.

Kindly note that, according to my Application Status Tracker, all stages of my Permanent Resident (PR) application have been successfully completed, and a Confirmation of Permanent Residence (COPR) number has been displayed since Friday, June 14.

I was advised that the IRCC office handling my virtual landing is the Toronto (Etobicoke) office. Therefore, I would like to try sending this email to the appropriate office to proceed with the request. For your convenience, I would like to provide my relevant information for the PR Confirmation Portal to help you gather the information required and avoid further delays in progressing to the next steps.

NAME
DOB:XX
Application No.:XXXX
Email:XXXXX
____________________________________________________

Email address I would like to use: XXXXXXXXXXXX
- I am choosing Option A

Primary Applicant - Myself

 Name as it appears on your passport:
 UCI:
 Personal email:
 Original entry date (YYYY/MM/DD):
 Date of last time you entered Canada (YYYY/MM/DD):
 Location of last entry:
 Are you currently inside Canada (yes or no):
That was a really smart move.
 
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Ka3ir

Full Member
Aug 16, 2023
23
8
My spousal PR application was approved for all stages on June 11. When I called IRCC today, they told me they already sent the Portal 1 email last week, but I haven't received any email from IRCC regarding the PR portal.

Is anyone else facing the same situation? How long did it take till they resent the P1 email?
Did you get portal email then?