My Process in April 2019 to obtain Italian Police Clearance for Canadian PR Application(I currently live in Canada & I do not talk/write italian)..
-Emailed
casellario.procura.roma@giustizia.it asking for information for obtaining Certificato dei Carichi Pendenti & Certificato del casellario giudiziale – General Certificate.
-They replied to the email later that week with the application instructions and the application form.
-Printed out the instructions and 2x Application form (1 for Outstanding Criminal Proceedings and 1 for General)
-Completed the 2 application forms (1 for Outstanding Criminal Proceedings and 1 for General)
-Made payment of 52.28euro via Transferwise to the account on the application instructions
(19.87 for each certificate + 2.40 for each postage + 3.87 for each urgent processing)
-In an envelope I posted the instructions,2x completed Application form,Copy of Passport, Copy of Codice Fiscale,Payment conformation,Return Envelope to my address + a 10euro bill (to try and persuade a little faster processing or incase of anything)
I received the certificates 3-4 weeks later with no issue. Now I just need to get them translated to English (I have been quoted around $90 CAD to get translated)