ashomony said:
guys anyone knows what is the procedure if canada post lost the passport
omg still lost your papers?
1st contact cic and show them the receipt that u sent your passport and explain them what happen and that u r following up with them.
or maybe in the call centre can help you telling if the received passport or not!
go in person to canada post and explain them, ask to talkt to a supervisor, if he/she cant help you, ask how to contact a regional manager as its very important docs not only papers is a passport an identity document. be very strict with them...is their responsibility to find your package!!!
https://www.canadapost.ca/tools/pg/Amalgamated/parcel_services_guide-e.pdf .................(in page 5, there is customer service number, might help)
https://www.canadapost.ca/tools/pg/manual/PGcustserv-e.asp
https://www.canadapost.ca/web/en/pages/support/default.page#panel2-3
https://kingston.cioc.ca/record/OCR3222 ......................(this is for the Coorporate office)
https://www.canadapost.ca/web/en/pages/aboutus/management.page .......................(not sure if this might work)
not sure if thsi will help but maybe!
hope they find your passport soon!