Hello,
Hope everyone is doing well. I sent in my application on June 25 via Canada post and it was received in Ottawa on June 27, 2019 (as per the tracking #).
I did not hear back from them nor was I able to get the file linked online, so I gave them a call on September 23, 2019. They informed me that they could not track down my application. I gave them my receipt number from the online payment and my name/DOB and the sponsors name/DOB. They tried to locate a temporary file but could not do so. After talking to their help desk they said they do not have a procedure in place for this situation and told me to write a letter to the Mississauga Office outlining my situation.
My question is, is my application lost or could it be just that they have not gotten around to scanning it in?
The reason for my anxiety is that I have lost the Canada post tracking # and have no other way to prove that the application has been received in Ottawa before the deadline. I tried to call Canada Post but they could not give me a tracking number due to privacy concerns. Is there any other way to get that tracking number?
Thanks for your help!
Hope everyone is doing well. I sent in my application on June 25 via Canada post and it was received in Ottawa on June 27, 2019 (as per the tracking #).
I did not hear back from them nor was I able to get the file linked online, so I gave them a call on September 23, 2019. They informed me that they could not track down my application. I gave them my receipt number from the online payment and my name/DOB and the sponsors name/DOB. They tried to locate a temporary file but could not do so. After talking to their help desk they said they do not have a procedure in place for this situation and told me to write a letter to the Mississauga Office outlining my situation.
My question is, is my application lost or could it be just that they have not gotten around to scanning it in?
The reason for my anxiety is that I have lost the Canada post tracking # and have no other way to prove that the application has been received in Ottawa before the deadline. I tried to call Canada Post but they could not give me a tracking number due to privacy concerns. Is there any other way to get that tracking number?
Thanks for your help!