well i don't think they all log auto generated correspondence to the file, i contacted her and she replied very fast and said my file needs to go to Ottawa-CPP for additional background checks but my file was already in Ottawa. That's not i am sure when the file get transfered to Ottawa-CPP after she sent me email or after they received my medical (in orde to count how many months more i need to wait, it has already been 17months to my PR application and it is under PNP Ontario). I contacted only once and she replied, she looks like nice lady and i don't think there is any harm. If they haven't touch your file since it get back from Ottawa she will at least know of it and will take an action accordingly.