I have the same issue, have been 'awaiting information' following a PFL for almost two weeks now, having submitted documents a couple of days after the PFL.. I did get the AOR about a week ago. When I spoke to OINP, they advised that only the officer dealing with the case can change the status. Thus I am interpreting it that the information has been received and added to the file, but the senior officer looking at the case has not looked at it again.
Would be good to have others' thoughts as well!