So I presume that different files have different due dates? And I guess that an analyst or an officer must re-open that file before that due date to maintain their service standards?I don't think anyone can confidently say that. Everyone's application ha different complexity levels and is processed by different humans under different directives. From the GCMS and CBSA notes that's where we see different assessments, due dates, time of completions, etc - we've not see ITA or even week to be a reasonable cohort tbh.