What app did you use please? Which number did you call?
Thx
I used the "Numero eSIM" app:
1) Downloaded it from Android play market.
2) Purchased an eSIM with a Vancouver number for €4 per month.
3) Purchased €2 "calls credit" for making calls. The calls rate is €0.02 per minute.
4) Called +1-888-242-2100
5) Went through the automatic answering mashine down to the "check your application status"
6) In the end of the robot's useless speech about my status, I pressed 0 in order to be transferred to an agent.
7) An agent asked questions about my personal info in order to confirm my identity (my UCI, full name, e-mail, date of birth, all phone numbers enlisted in my application, my home address, my postal adress)
8) Then, the agent was ready to answer my questions concerning the stages my application had already passed.
Throughout the day, I made 4 attempts to contact IRCC. During 3 of those 4 attempts, the line was busy and I was disconnected after the aforementioned line №6. The 4th attempt I made at 3pm (Toronto time zone) and was immedeately placed in a queue. I thus thing that it's true that 3-4pm is the best time to call IRCC. I spent about 40 minutes in that queue before I was linked to an agent. In sum, the calls I made cost me about €1.3 out of those €2 I had bought before as a "calls credit" (line №2). There's no need to purchase more €. Fortunately, I got all the answers.
Good luck!
