Just got off the phone with one of the agents -- I used an app called TalkU. I'm from the Philippines so I subscribed (paid 5 USD) for a Canadian number and used (paid 2.50 USD for 200 mins) credits to call IRCC (+1 888 242 2100) --Hi, I am wondering which number should we use if we want to call IRCC from outside Canada. Is it a toll-free number? : /
Bio 2nd Dec, thinking of might giving them a ring by end of January to get a bigger picture..
there's a VR and wait for options and press 1 - 1 - 2 - 2 accordingly
then enter your application number and DOB
If you call during their office hours (Nova Scotia local time 8 AM to 4 PM), you will get an option to speak to a representative to get a better understanding of your application. Better to call in the morning so call traffic is not congested and reps are more pleasant.
I got the status of my application from MEP, Criminality, Security, Eligibility, and rep was able to tell me where my application is now (CPC - Ottawa).
Hope this helps!