First of all , welcome
,
How to contact CIC Within Canada:
CIC Call Centre:1-888-242-2100 (toll-free)
Hours of operation:
Monday to Friday 8 a.m. to 4 p.m., your local time
That is if you call within Canada, and I'm not sure if you can call outside of Canada unless you have magicjack. And it is perfectly normal that you wait that long. Although I think they already sent you a mail with decision, if you can you can call them , just have ready your UCI no. Name, address and the rest of the info. Good luck!