My OCI was received in Toronto on April 13th (DOA - March18th) but no update on BLS's website since then. I have to travel to India on Friday and hence the urgency. Called BLS support number they said its still with Consulate. God knows what they are doing siting with the OCI document for 5 days now.
Try calling the consulate. their number is written on the surrender certificate. read earlier about same condition as well and that person was able to collect it from consulate in toronto.