Hi, I am stuck with same error too, Did you find any solution ?
I have recently updated my phone number using Form 8 online and the status says EROLL_UPDATED. When I try to download my eEPIC also it shows my correct phone number as XXXXXXX09 but, when I try to add the EPIC number in the Profile section, it still shows up the old phone number ending as XXXXXX17 and OTP is sent to the old phone number which I don't have.
Error says Mobile number in Eroll is different from Profile section.
Does anyone know how I can add my EPIC number to my profile?
I was stuck at above situation with my account as 'overseas elector'. So, I have created a new account using my dad's phone number as 'Indian Resident Elector' and epic number, as his phone number and epic number are aligned to receive the OTP. Then once his profile is clear i.e., I navigated to right side top 'Profile' section and added epic number clicked on save, OTP got triggered to my dad's mobile and entered OTP and profile successfully updated with Epic number.
Now, I clicked on 'Add member' and searched with my Epic number which fetched my details and clicked on Save. Form 7 can be submitted by anyone for you who live in the same assembly constituency. I went to Form 7 and selected option as 'for somebody else' or 'someone's behalf' and Form 7 electronic version shows up. I filled in few details in that form and few details were already pre-populated. After submission I got the acknowledgement number and electronic version of Form 7 which has all details.
I submitted the application on Feb 16 and statuses changed in 3-4 weeks from Submitted > FRV Submitted > Field Verified > Directly referred to ERO > Accepted > Eroll Updated. We did followup with few people in the RDO or Tehsildar office. Finally, the epic number is now deleted from the electoral roll
Basically all you need is a close contact in India who resides in same Assembly constituency as yours and their phone number and Epic number are linked already. The Assembly constituency is mentioned in the e-Epic card which can be downloaded from the Voter Services Portal.