Have you lived in two or more different countries?
When I called a few weeks ago, I was told the same thing - 1 completed and 1 ongoing. I assumed it’s because I lived in my home country and now living in Canada. So one of them was done.
I think Everyone who apply PR lived in their home country and Canada or other country. I am thinking maybe security check is the second part of BG check? How is your eligibility process? Is it pass or recommend pass?