@ a.R. - No need to worry about much, I observed a drastic improvement in file transfers which used to take almost a year in Sydney, now happening within 5months. Most importantly you need to notice the fact that there was a huge change in english profficiency requirements from Nov 2012 onwards, which means, many applicants have to either undergo english courses or approved tests. Also from July 2013 onwards CIC hiring more staff(thanks to EAP funding $44milion) to eliminate the backlog and looks like they made some processing changes(Less RQs) too. Taking all these things into account, I believe it would be faster than before. Having said that only worrying factor is Old backlog at calgary office might delay our cases a bit.
http://www.cic.gc.ca/english/department/media/backgrounders/2014/2014-02-21.asp
@last.fortune.last - Talk to a different call center agent, you have to recognise a fact that, they are people like us......some of them even dont know how and where to look in the system. Try again and see what they say this time, be respectful with them....they will give you what you need.
@Msafiri - Thanks for your help & support to this thread.....very useful info.