The same happened to me a month after already having submitted my declaration, photo and address.
1st email: 19 May
Credentials & declaration: 20 May
1st email again: 21 June
COPR: it sure feels like I’ll be getting it some time in 2022
I responded to both emails and called them right away after the 2nd one and the helpline agent practically told me that they are both clueless and useless, and IRCC as a whole is just an incompetent branch of government because they, the people that implement this system and have this one fucking job, also don’t have a single clue of what’s going on and couldn’t give a single f*€k about it.
You can submit web forms and formal complaints if you’d like, but nothing will lead to an answer. They don’t care.
All you can really do now is wait. Your fate is no longer in your own hands.