I agree with him. I have mentioned in my past queries in forum that we can raise concerns/complaints via CIC site. I did raised complaint against my case soon after completing 18th month. I remember no one responded to me when I mentioned to complain in this forum. As long as our file is genuine, request is honest, you can open complaints. They will see it for sure. After submitting 5 complaints, I got interview letter.
Also during interview they took my passport during interview. It never came back. I got again PPR request email and I don't have passport with me. As u know, if we fail submitting passport within 30 days, application will be refused. I complained via fax, email, MP on a daily basis. Then I got my passport back from them after 20 days without stamping. I submitted via VFS and got it after 10 days with stamping.
I would recommend you guys to follow up on your files without fail.