Exactly.. another day gone. Working with NDVO is very depressing. Today I called the immigration office call center to update the address that is being displayed when I login. It's showing an old Calgary address still despite me updating it to a new one 3 weeks ago. When I voiced my concern to the call center agent, he told me "it does not matter what you see sir. What matters is what is there in the system and I see your new address". When asked why it's not updated, he had no clue about it.
I also asked why NDVO is taking such a long time and his answer was standard - "Every visa office has it's own rules and that's something that you need to check with NDVO". When I questioned him "do you think they even bother responding", his answer was "you or your wife need to get hold of someone in the visa office by visiting the office in Delhi or call them up or email them. At times they respond and at times they don't". He got agitated when I started asking him tough questions, so much so I hung up at him. Such is the service of CIC call center. Very poor and pathetic. UK, Australia and NZ's processing time for spousal visa is so much more efficient and quicker.