I had issues with my GCKey updating information. I called CIC to get updated information during the time I was waiting for a medical request, and was told they had in fact already e-mailed it to me...it was not there in junk or anything. I mentioned that and they had my e-mail correct. The CIC person re e-mailed it to me while I was on the phone. I had the medical, and my doctor sent it via e-medical...online for me. I then inquired about whether they received it and they had. So now I check as much as possible online and by phone....they delayed my medical by a week since I hadn't actually received the request. Luckily I called and got it done asap. I'm hoping to hear a response of DM sometime this month. I would call if you can get through just to be safe! After I did everything and verified they received everything my status online changed to We are reviewing your medical results.