You should contact them through the email address they've listed.Hey group, I have a quick question for those who requested "e-certificate" in their applications.
I have requested "e-certificate" as part of my online application in March and my oath is scheduled on July 18th. In the oath invitation letter there is one sentence caught my eyes. Under Steps to take AFTER the video oath ceremony section, it says: "You will be sent your paper citizenship certificate by regular mail within 2 to 4 weeks ONLY once we have received your signed...". I don't understand why it says they will send our paper citizenship certificate.
For those of you have have already received your e-certificates, do they mention that you will receive e-certificate in you oath invitation letters? Many thanks!!!
I got my oath letter today and it says "Your electronic citizenship certificate (e-certificate) will be available within the IRCC portal, three business days after we receive your signed Oath..."