They know that the vfs are closed. I believe there was a tweet or official announcement that they would advise all applicants with ppr when vfs re-opens.
I had to send my PPR to the VFSGlobal New York office. From there they sent it to Ottawa. I got an email saying the package was ready from Ottawa and picked up from VFSGlobal - this was a VFSGlobal email. I did not get any communication from IRCC after PPR. In my gckey it just said after Ottawa sent VFSGlobal the package that my application was approved and to check my letters below. No letter ever appeared in gckey. So I guess the answer to "did I get an email" is sort of...from VFSGlobal. Otherwise just had to wait for the package to be delivered. It had my COPR letter, plus all the material I submitted as part of the PPR.
Why not try? You can call or try through MP or order gcms notes. Did you also get a pre-arrival?
You can obviously inquire but since VFS are closed, I understand they are not issuing PPRs right now, and even for those that have been sent, they are not physically accepting the passports - it is all on hold.
