Hey Jacwife and Stacy...and anyone POS...The worst thing was getting an understanding of what it is that they do for oversea shipments...Sounds like FedEx doesn't let you do the prepaid inside the pkg at time of sending PP either...now that I know the scoop with DHL and what to ask for it might not be the worst situation for those of you coming up. Here is the process in a nutshell of what you need to do to make it smooth sailing - it's descriptive but if you have questions let me know, I probably had the same one
Applicant will need to go to DHL and send off the PP, then you (or hubby) email POS explaining that you need them to contact you via email when the package is ready to get picked up from their office so you can make courier arrangements because you were unable to get a prepaid envelope. when they respond to you - you can then call DHL Jamaica (876-920-0010) and explain to the rep that you have a pkg at Trini Embassy that needs to get picked up - and that you'll need the "Consignee Liability Letter for Destination Requested Shipment". Ask them to email this to you and fill it out with the APPLICANTS information and the POS information. then scan and email it back to that same person stating that they ensure it's going to go back to MOBAY or KINGSTON (mine went to KINGSTON in their error, slowing us down even more) and they will send that form to DHL Trinidad and the courier goes to the Embassy 2x per day to pick up packages. EMAIL POS to let them know you've made the arrangements and DHL will by to pick it up that day or the following (business) day. DHL Trin will ONLY be notified that there is a shipment, not the name on the package or anything like that, so if within 1 business day after you make courier arrangements and your shipment has NOT been picked up, contact DHL JA to see if the package had been attempted to get picked up - if so EMAIL POS to say they have tried to pick it up, please ensure it's available for pick up and provide a tracking number if possible. IF it has been picked up...track it all the way home -- it will go all over the place...it takes 2 business days to return.
Hope this helps!!
Mrs. P ,
Thanks so much for explaining the process. Makes more sense to me now even though its complicated. I did contact fedex and I found out some more info that also makes better sense than what I was been told before.
First of all, the prepaid envelope and the airway bill are two separate things(didn't know cuz ive never done this before...lol :-[)
You can only get a prepaid envelope if you have a fedex account attached to a credit card , whereby you can print the labels yourself online and send it.
If you do not have a fedex account, you can go to a fedex store and get a airway bill. You will have to get a bank draft made out in fedex name in US dollars and send in the package along with the waybill for the immigration to send back.
The question is which headache should I take on...... :