I sent the webform to them as follows:
“Enquiry:
There has been no movement on my application since July 17, 2023 whatsoever, nothing past background check completeness. I have applied on June 6, received AOR on July 7, got background check completeness update on July 17.Numerous applicants who submitted single online applications 3-4 weeks later than me, already became citizens at this point and have gotten their certificates. I would like to understand what the holdup is and why my application is not being worked on. I understand that your standard response is "the processing time is such and such", however, maybe it is so long because there are some people who get their applications processed in 2.5 months and others who don't get theirs touched for same or much much longer time.”
Below is their response (which I was surprised to receive at all since they warn you that they won’t respond if your application is not in process for longer than current processing time):
“Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada.
We are working on processing applications as quickly as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
While your application is being processed, we recommend consulting the Check your application status page to learn how we are processing applications during the pandemic and how to check the status of your application:
Sincerely,
Immigration, Refugees and Citizenship”
“Enquiry:
There has been no movement on my application since July 17, 2023 whatsoever, nothing past background check completeness. I have applied on June 6, received AOR on July 7, got background check completeness update on July 17.Numerous applicants who submitted single online applications 3-4 weeks later than me, already became citizens at this point and have gotten their certificates. I would like to understand what the holdup is and why my application is not being worked on. I understand that your standard response is "the processing time is such and such", however, maybe it is so long because there are some people who get their applications processed in 2.5 months and others who don't get theirs touched for same or much much longer time.”
Below is their response (which I was surprised to receive at all since they warn you that they won’t respond if your application is not in process for longer than current processing time):
“Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada.
We are working on processing applications as quickly as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
While your application is being processed, we recommend consulting the Check your application status page to learn how we are processing applications during the pandemic and how to check the status of your application:
- Submitted by mail (if it was not linked to an online account):
- by using the Client Application Status
(CAS) online tool, which is updated daily. - Submitted online or submitted by mail and linked to an online account:
- through your online account.
- Download application forms and guides
- Change of address
- Check your application status
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Sincerely,
Immigration, Refugees and Citizenship”
