That's a feel good lie. However, based on rest of the discussion it appears your file is approved (possibly)
Most agents come across as either of the 3Is or a mix of these ... Idiocy, Incompetency and Ignorance. It's probably because people portray them this way. I don't know if he has even raised a CSE. These days response rate is quick.
Anyways why do you really need an agent to email NDVO? Do you have your application details with you. If Yes, you can mail NDVO yourself.
Can we really email a VO by ourselves even if we applied through a consultant? Because my husband and I tried to raise a CSE and received a reply from IRCC saying that they cannot accept any communication from us as our email is not on file, thus we asked our consultant to raise the CSE. Are you saying that raising a CSE vs. emailing a VO is different and we can personally email a VO, dont have to go through our consultant?