Vitesze, if you had any other email mentioned earlier for any kind of visa , then they might have sent it to that email id only. This has happened with one guy. His PPR mail was sent to mail id which he gave at the time of work visa. For PR he gave new id but then also his ready for visa mail was sent to old email mentioned at the the time of work visa. So please get in touch with officer immediately.
Good luck.
Yes this is what I suspect as it has been 14 days now since the approval of my application. I have used 3 emails for MyCIC:
#1 University email - no longer accessible. Used it to create my account November 2016.
#2 Work email - Used since I started working my current job, May 2017.
#3 Personal email - changed it to this should I ever need my MyCIC Account again after I leave this company. July 2018.
All correspondence for my PR application + previous work visa have been going to email #2, buy it looks like the PPR email may have gone to email #1.
I was absolutely not aware that they still had this e-mail in their system, and if it wasn't for the previous Agent confirming this I would have had no clue.
I'll continue trying to call them today - if it's a PPR email, the deadline is 30 days so I can still submit it. If it's an interview appointment, I likely will have missed it by now.