Received line disappeared a few days ago in my e-cas. I called the call centre (had a question and also wanted to check the status) and got a weird agent who refused to look up my file stating that it's to early to look into it. "You should expect that processing of your file will take 2 years". Me: can you look whether the file was transferred to the local office? Agent: "No, it's too early. Your file will be transferred to the local office no sooner than in a year". WHAT??
I didn't want to argue, saying that not only people got the files transferred to local offices already, some people got their citizenship although they applied in 2014. So I just ended the conversation. What was that?