Everytime you email them, you get an automatic reply that just says they received your email, it doesn't mean anything. They don't always reply to your email, that's my experience. I went to the Immigration section in Rome and even there they don't always answer your questions, they usually just tell you to go on the website.
About ecas I can check with my wife's info and mine as well. When I login with my imm file # I can only see the Permanent Residence application, whit my wife's client id # I can see both my application and her sponsorship application.
I don't know if Rome sends out emails for official things, so far I only received the AOR and it was a Raccomandata con R/R (the mailguy makes you sign a paper that will go back to Rome).
Let's try to think positive
About ecas I can check with my wife's info and mine as well. When I login with my imm file # I can only see the Permanent Residence application, whit my wife's client id # I can see both my application and her sponsorship application.
I don't know if Rome sends out emails for official things, so far I only received the AOR and it was a Raccomandata con R/R (the mailguy makes you sign a paper that will go back to Rome).
Let's try to think positive