Johninsask said:
+1 GustavesF. The website is CIC's single biggest problem that could be fixed without personnel changes. The website really functions like it was written with Kafka's The Trial in mind. We need to be able to update our documents when we're submitting an online application, or pay the correct fee without needing to investigate what we owe. There needs to be verifications in place to ensure incomplete apps are not submitted to begin with.
Finally, the PR process should be an online-only process. This would nearly eliminate the dreaded "incomplete" application since applicants wouldn't be able to proceed without uploading all the relevant documents. Added to which this would make AOR instantaneous, and it would allow users to add themselves to Ecas just by starting an application.
Officers would be able to login and sort through documents with greater ease. They could, for example, click a button to request more proof of a relationship. Processing times can be drastically reduced this way.
Really need a good CMS and the time to program it. The govt can afford this.
I appreciate the enormity of CIC's task and I say this all respectfully. Let's hope it happens.
They're far too governmenty to fix anything. By "governmenty" I mean: stupid, inefficient, complacent, ancient, non-transparent, and unaccountable.
I once saw a joke that the reason for the delays was because the Excel '97 spreadsheet they use for processing reached the row limit.
Don't be soft on them about this.
They often tell us that it takes a lot of time and money to hire more people, so it's not something that can happen over a short period of time. ...but then we find out that the bulk of processing is done by 3-month temporary student workers.
PR Applications generate revenue, but instead of reinvesting they just use it to process TFW Visas.
They need to move this into at least the bronze age instead of the stone age they're currently working in.
The fact that processing queues are essentially "piles" that get placed on a desk till the person at that desk finishes with them, and that the time your application arrives only dictates when it gets into a pile, not when it's processed, is insanity.
Not only would your suggestion eliminate incomplete applications, improper fees paid, and horrific AOR timing, it would also fix the issue of an application taking a year longer than normal because it ended up on the desk of someone on maternity leave. Documents wouldn't constantly get lost. They could get Police Checks done in a non-idiotic manner. There's a lot they could fix.
These self-auditing PDFs are the dumbest thing I've ever seen. Why even bother when you have to specifically leave some spots blank so you can write "Present" into a field meant for a date?
There's so many different forms, they constantly update, and even when they do the information content doesn't actually change.