Thanks for your response sylvain1, My OWP renewal is paper based , I have tried calling CIC multiple times but no response. Only coming up with auto response messages. Which option should I select to get an operator ? I have tried multiple options but only automated messages, unable to get hold of operator.no, not that I know at least. Have you applied online? Is it linked to your mycic account? If yes, maybe you can withdraw it from there...
Try calling early.... After a few time, sometimes you get lucky and get on hold for 30-35 minutes, but you can finally talk to someone.