It happened to me before.Rusty53 said:I set up an account on MY CIC when I submitted an extension request for my wife's TRV. I tried logging in on the weekend and it does not recognize my user name or password. I know I have them right because I wrote them down and have gotten in before.
My question is: can I set up a new user name and password and access any information that may be there with regards to her TRV extension or even her PR. I do not have an ecas number yet as I am still waiting for AOR
I created a new user and when I entered my information it said that there is already a user with my UCI and it asked if I want to merge them or something like that.
So now I have all my information under the new user (even previous applications done with the other user)