Hello everyone,
I was able to contact the IRCC through the web form. I selected temporary residence Visa and work permit. I put my receipt number as the application number, filled out the rest of the form and uploaded some documents from the HCCP checklist, including my courier tracking to show that they got my application.
IRCC told me that they sent an email to my representative on Jan 7th and my employer received a NOA email on Jan 7th as well!
We missed the email by a couple of weeks
So to all of those having trouble getting AOR, try and use the web form to contact the IRCC, maybe you will have better luck through this way instead of the phone line. Also keep checking your emails!
Application sent: Sept 14, 2019
Receieved by IRCC: Sept 19, 2019
AOR and NOA: Jan 7, 2020
Hope you all will have good news soon too!