You’re thankful they picked up the phone and called Canada Post to see where in the tracking process your package was, versus you picking up a phone and doing it yourself ?It’s why I’m thankful she assisted! Clearly some MPs just don’t care to assist. Can’t say for certain. Mine was great and I must acknowledge that. I won’t get her involved unless IRCC doesn’t contact me after my 1 yr. but they certainly respond to MPs.
It’s not that some don’t care to assist ,but they have their limitations I presume on how busy they are , and what mundane tasks they’ll do , that there constituents can’t or are unable to do