Hey Dory.. I can appreciate that being the experience you had, but to categorize that, or anything that CIC does as clockwork would be quite glaring review after everything I've lived, seen and heard.
I'll give you an example.. My AOR email, and my file transfer email actually arrived on the same day (with the actual file transfer email arriving 2 hours earlier?!).. it was only by looking at the dates in the text that I could piece together what actually happened, and even then my delay did not match the days being advertised at the time. It didn't go over by much, but it went over. Don't know about you, but my clocks are a lot more accurate.
Then, as you can see by my info, the delays on the Havana end were less than expected. All this to say, that this is a fickle process, and I think if people take the time to read and compare notes of the people that went though it in the past, it could (should?) help manage their expectations, instead of getting 'extremely confused and annoyed' when their expectations are not met on the nose.
I still come back to this board even though I am well removed from the process for over half a year now because I appreciate what the notes from the rest of you did in helping me navigate it all in the early stages, and if I can do the same for someone else, I feel it's only right to do so, but sometimes I feel that people need a reality check as well. Maybe some might interpret this as being overly harsh, so rather than debate semantics, I will take the high road and apologize if anyone's sensitivities were offended.