I agree disagree with youSometimes u have to call as some lawyers r so busy and forget to transfer some requests besides to that the call center is made for people to ask aboit there concerns with all respect to ur opinion ..and as long ur case is straight forward i dont think the officer will make headeach he wants to finalize cases instead of gathering them on the desk... i dont know thats my opinion with all respect..
Applied in 2019 for work permit extension since call so much the transfer my application CPC it takes 9 months when I got back my work few months later I got my PR lol